💌 F.A.Q's 💌
📦 CURRENT SHIPPING INFORMATION (UPDATED FEBRUARY 24TH, 2025)📦
- Canada Post is no longer on strike! Please support their union as they continue to fight for workers rights.
- During this time all orders will be going out every two weeks. If you need it sooner please email us and we will try our best to get you your order faster (but there is no gaurentees!)
- Your order may be sent out quicker, but please do not expect this. Again, if you have any questions please email us at monsterclicheproductions@gmail.com.
- Any made to order items could take up to 3 weeks or more to make. It could be made faster, but again, if you need something sooner please email us!
- Please be patient with delivery. As soon as I drop off a package, how long it takes to get to you is out of my hands, and as we all know things are changing daily. Support your local postal worker, be nice to them!
- Local delivery is currently not available. If you want to pick up an order at a show, please email me before placing said order.
❓ OTHER POSSIBLE SHIPPING F.A.Q ❓
Where are you located?
- Toronto, Ontario, Canada
What is your Refund Policy?
- All items are final sale and non-refundable. Please take the time to read product descriptions thoroughly before placing an order.
What if my items arrive damaged?
- I cannot control how products are handled during their transportation to you. I try my best to package items to the best of my abilities (by using bubble mailers, or boxes with lots of padding), but once an order is in the mail it is completely out of my hands.
I placed an order but didn't want to purchase trackable shipping because it's too expensive, and now I think my order has been lost in the mail. Can you resend my order?
- If you do not chose trackable shipping there is a possibility that your order could get lost in the mail. Canada Post has especially said that the only way to guarantee that you will receive your package is to choose an option with tracking.
- If any packages are lost within the mail I am not responsible for sending out replacements, and as said above, please choose trackable shipping options at check out if you're concerned!
Will I have to pay custom fees on my order?
- Custom fees and duties may be incurred depending on shipping destination and I cannot control how little or how much they could be.
What if I accidentally gave the wrong shipping address?
- Please, please please, provide the correct address when ordering! I understand mistakes happen, and if they do, contact me ASAP (within 48 hrs) to make the correction. If your address has changed during the run of a preordered items that have not shipped out please email me ASAP and I'll happily fix your address: monsterclicheproductions@gmail.com
Last but not least, thank you so much for your understanding and support during this time. When you support my work, you're not supporting a large corporation. You're supporting a one person, queer, disabled owned business, and it means the world to me when my work is appreciated <3
Wish you all well, and stay safe!
Bendy & Manager Binx 🖤
